Please review the size chart on the individual product page before placing your order. Compare your own measurements with the listed bust, waist, hip, and garment-length details. Our pieces may have fitted, relaxed, high-waisted, or structured silhouettes, so the size chart for each product is the best guide.

If you are between sizes, have a fuller bust or hips, or prefer a more comfortable fit, we generally recommend choosing the larger size.

Product measurements are provided as a helpful guide. Please allow for a small difference due to manual measurement and garment construction. A variation of approximately 1–3 cm may occur depending on the item.

If you need to make a change or request a cancellation, please email service@junvelle.com as soon as possible. Include your order number and the change you would like to make.

We will do our best to assist. However, once an order has entered processing or has been shipped, changes and cancellations may no longer be possible.

Once your order is submitted, you should receive an order-confirmation email at the email address entered during checkout. Please check your spam or promotions folder if you do not see it.

If you entered an incorrect email address at checkout, contact us with your name, order details, and shipping address so we can try to assist.

Delivery times depend on your location, the selected shipping method, carrier operations, customs processing, and seasonal order volume. Any estimated delivery window shown at checkout is provided as a guide and is not guaranteed.

Please allow additional time during holidays, promotional periods, severe weather, or customs inspections.

When tracking is available for your shipment, tracking details will be sent to the email address used at checkout after your order has been dispatched.

Please note that tracking updates may take a short time to appear after the carrier receives the package.

Please first check your tracking information and confirm that the shipping address entered at checkout is correct. If you need further help, email service@junvelle.com with your order number.

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before ordering, as eligibility may depend on the item condition, order details, and return request timing.

To request support for an eligible return or exchange, contact us with your order number and the reason for your request.

Product colors may appear slightly different because of photography lighting, individual screen settings, device displays, and browser settings. We make every reasonable effort to present each piece as accurately as possible.

Always follow the care instructions listed on the product page and sewn garment label. Many JUNVELLE occasionwear pieces feature delicate embellishment, appliqué, mesh, ruffles, pleating, or structured details.

For embellished, delicate, or formal garments, professional dry cleaning is generally recommended. Avoid direct heat, harsh chemicals, rough surfaces, and pulling on decorative details.

Depending on your delivery destination, local duties, taxes, customs charges, or import fees may apply. These charges are determined by the local customs authority and may be the customer’s responsibility where applicable.

You can reach our customer-care team at service@junvelle.com. To help us assist you faster, please include your full name, order number, and a clear description of your question.