Return & Refund Policy

1. Return Eligibility

We accept return requests submitted within 30 calendar days after the date your order is delivered.

To be eligible for a return, an item must be unused, unworn, unwashed, undamaged, and in the same condition in which it was received. All original tags, labels, accessories, packaging, and protective materials must be included.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To request a return, please email service@junvelle.com within the 30-day return period.

Please include your full name, order number, the item(s) you wish to return, and the reason for your request. If your item arrived damaged, defective, or incorrect, please include clear photographs of the item, packaging, and shipping label.

Please do not send items back without receiving return instructions from our customer-care team. Unauthorized returns may not be accepted or processed.

3. Non-Returnable Items

The following items may not be eligible for return, exchange, or refund:

• Items that have been worn, washed, altered, damaged, or show signs of use
• Items without original tags, labels, packaging, or included accessories
• Items returned after the 30-day return period
• Final-sale, clearance, promotional, personalized, or specially marked non-returnable items, where applicable
• Gift cards, if offered

4. Return Shipping Costs

Unless an item is confirmed to be incorrect, damaged, or defective, return-shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping method and retaining proof of shipment. JUNVELLE is not responsible for returned packages that are lost, delayed, damaged, or delivered to an incorrect address during return transit.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase. Refund timing may vary depending on your bank, card issuer, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment provider.

Depending on your payment provider, it may take several business days after a refund is issued for the funds to appear in your account.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Email service@junvelle.com with your order number and clear photos of the item, packaging, and shipping label. We will review the information and provide an appropriate solution in accordance with this policy and applicable law.

7. Exchanges

We do not guarantee direct exchanges because product availability may change. If you need a different size, color, or style, please contact our customer-care team to review your available options.

Where a direct exchange is not available, you may need to return an eligible item in accordance with this policy and place a new order separately.

8. Order Cancellations

If you need to cancel an order, please contact us immediately after placing it. We will make reasonable efforts to assist, but cancellation requests cannot be guaranteed once an order has entered processing or has been dispatched.

9. Changes to This Policy

JUNVELLE may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Please review this policy before placing an order.