Shipping Policy

1. Order Processing

Orders are processed after payment has been successfully authorized. Processing time may vary depending on product availability, order volume, payment verification, and operational requirements.

Orders placed during weekends, holidays, promotional periods, or high-volume seasons may require additional processing time. Please note that processing time is separate from shipping and transit time.

2. Shipping Destinations

JUNVELLE ships to eligible destinations available at checkout. Shipping availability may vary based on carrier coverage, local regulations, customs restrictions, and product eligibility.

If we are unable to ship to your address after an order is placed, our customer-care team may contact you to request additional information, offer an alternative solution, or arrange a refund where applicable.

3. Shipping Costs

Shipping charges, available delivery methods, and estimated delivery windows are shown during checkout before you complete your purchase. Shipping costs may depend on your delivery destination, selected shipping method, order value, package size, and applicable promotions.

Any free-shipping promotion is subject to its stated terms and may be changed, limited, or withdrawn at any time.

4. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is typically:

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary depending on the delivery destination, carrier operations, customs clearance, weather conditions, public holidays, high-order periods, and other circumstances outside our reasonable control.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout when tracking is available.

5. Tracking Information

When tracking is available for your shipment, tracking details will be sent to the email address provided at checkout after your order has been dispatched.

Please allow time for tracking information to update after the carrier receives the package. Tracking events and delivery scans are controlled by the shipping carrier.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit, building, postal code, and contact details where applicable.

JUNVELLE is not responsible for delays, failed deliveries, lost packages, or additional charges resulting from an incorrect, incomplete, or undeliverable address supplied by the customer.

7. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, brokerage fees, and other local charges may apply depending on the destination country or region. These charges are determined by the relevant customs authority and may be the customer’s responsibility where applicable.

JUNVELLE does not control customs procedures, import requirements, or local charges. Customs clearance delays may affect delivery time.

8. Lost, Delayed, or Damaged Packages

If your package appears delayed, please check the tracking information first. If you need assistance, contact us with your order number and the email address used at checkout.

If a package arrives visibly damaged, please retain the packaging and contact us as soon as possible with photographs of the package and item. We will review the information and provide support in accordance with applicable policies.

9. Changes to This Policy

JUNVELLE may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Please review this page periodically before placing an order.